Domestic Waste Review 2025

From time to time we ask the community to complete surveys so that we can stay abreast of service satisfaction and useability.

This month we’re reviewing Council’s household waste services to check what’s working, what isn’t, and where to improve.

The survey below focuses on your current household waste services (red/yellow/green bins and clean-up collection). It should take less than 10 minutes to complete.

Complete the survey by 9am Monday 8 December 2025 to go into the draw to WIN one of three $50 vouchers! Terms and Conditions apply to the competition.

Responses are anonymous and the information shared will only be used to improve services.

Domestic Waste Survey 2025

To ensure the effectiveness of service delivery across NSW, the NSW Office of Local Government’s revised Integrated Planning Reporting Guidelines (issued September 2021) mandates that Councils are required to undertake service reviews.

Reviews will be coordinated and conducted via the Corporate Performance Team

A council service review is a formal evaluation of council services to assess their effectiveness, efficiency, and appropriateness for the community. These reviews help councils make informed decisions, align services with community needs and strategic goals, and ensure resources are used effectively. They are strategic tools for identifying inefficiencies, gaps, or areas for improvement, and they often include community engagement to understand local priorities.

Key aspects of a council service review:

Assessment: Reviews evaluate if services are meeting their intended outcomes and if current delivery methods are appropriate.
Efficiency and Effectiveness: They aim to improve how well resources are used and whether services are achieving their strategic goals.
Community Alignment: Reviews ensure services reflect community needs and expectations, and help determine the best mix of services and funding arrangements.
Strategic Tool: Beyond mere compliance, these reviews help councils respond to pressures like population growth and financial constraints.
Benchmarking: Performance may be compared against other councils or industry standards to identify opportunities for improvement.
Stakeholder Engagement: Community and stakeholder input is a vital part of the process, helping to collaboratively determine service levels.

What a review can lead to:

Improved Services: Enabling better management and targeting of services to meet community expectations.
Resource Optimization: Confirming that the level of resources allocated to each service is appropriate.
Identifying Opportunities: Finding chances to improve service delivery, such as by leveraging new technology.
Risk Mitigation: Identifying and mitigating risks that may impact future service delivery.

Our Waste & Recycling Guide for Residents contains information on waste and recycling for households in the Camden Local Government Area. The guide explains:

what is and isn’t accepted in the waste bins
how to best present the bins on your waste collection day
how to book and present materials for a kerbside clean up
how you can reduce your waste and recycle better

Check out the online copy of the Guide.

You can also call our Customer Service team on 13 22 63.

Project Team

Have questions or want to learn more about the Camden Civic Centre Project? Contact us below:

Contact Information
Name	Corporate Performance Team
Phone	13 22 63
Email	mail@camden.nsw.gov.au

For translation assistance please contact the Australian Government Translating and Interpreting Service on 131 450 and ask them to ring Camden Council on 13 22 63.

For hearing or speech assistance please contact the National Relay Service.

Domestic Waste Service Review

From time to time we ask the community to complete surveys so that we can stay abreast of service satisfaction and useability.

This month we’re reviewing Council’s household waste services to check what’s working, what isn’t, and where to improve.

Domestic Waste Survey 2025

Camden Council