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9 May 2025
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Your Voice Camden
Privacy Policy
This site is hosted on a platform operated by Social Pinpoint Pty Ltd.(“Social Pinpoint”). The content of this site is owned and managed by Camden Council (“Council”).
When you visit this website, the following information will be recorded by our Internet Service Provider (ISP) for statistical purposes:
- your server address
- your top level domain name (eg. .com, .gov, .au etc)
- the date and time of your visit to the site
- the pages accessed and documents downloaded
- the previous site visited
- the type of browser used
No attempt will be made to identify you or your browsing activities from these records except in the unlikely event of an investigation by the ISP, or where a law enforcement agency exercises a warrant to inspect the ISP's logs.
If you choose to register on this portal, the following information may be collected:
- Your name
- Email address
- Username
- Profile picture
- Phone number
- Your IP address
- User-agent string
- Other unique ID numbers
- Social network account IDs
- Physical address, postcode, or other locational attributes
- Demographic information such as age, gender, etc.
- Information about your preferences
- Your recorded thoughts, ideas, opinions, etc. as expressed by you. This may include sensitive information if you provide political opinions.
The Privacy and Personal Information Protection Act 1998 provides for the protection of personal information and for the privacy of individuals, including personal information provided to Council. We will only collect personal information if you choose to complete the registration process or provide such information via email to Council. The information will only be used for administrative, marketing and feedback purposes, depending on your contributions to this website. The information will be used by Council officers and may be shared with Social Pinpoint or if Council is legally required to do.
Providing your personal information and contributions to this website is voluntary. If you do not provide the necessary fields, you may not be able to access all website functions.
You may at any time apply to Council for access to or amendment of the information in writing by email at mail@camden.nsw.gov.au . It is your responsibility to ensure that any information provided to Council is up‐to‐date.
This Privacy Policy only covers pages on the Social Pinpoint platform website and does not extend to external websites linked to or from this site.
For further information about how Council and Social Pinpoint collects, uses and stores the information you provide, Council's Privacy Management Plan and Social Pinpoint’s Privacy Policy are available for you to view.
This website has cookies enabled by default. For more information regarding cookies visit Social Pinpoint’s Privacy Policy.
If you have any questions about the application of this privacy practice please contact Camden Council on 13 22 63 or email us.
Terms of Use
The following Terms and Conditions govern the use of Camden Matters (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Camden Council.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
- all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
- you are prohibited from advertising or offering to sell or buy any goods and services
- you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
- you cannot collect or store personal data about other users of the site
- you cannot impersonate any person or entity, including without limitation to a Camden Council representative
- you cannot interrupt or interfere with the site or servers or networks connected to the site
- you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to mail@camden.nsw.gov.au.
Governing Law
These Terms shall be governed in accordance with the laws of NSW, Australia, without regards to its conflict of law provisions.
Indemnification
Camden Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Camden Council and its suppliers and licensors. Camden Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at mail@camden.nsw.gov.au
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